Consumer's Report Rating

So does that mean Marshall's post above chastising Shark is nothing but FUD? And how would it be illegal? What law did it possibly break?

 

May I ask how U like the Niro compared to the Bolt?

I certainly love mine and would buy another regardless of what any rating agency says!

 

We looked at the Bolt...one of the big wins for the Niro was that a spare tire was an option. Having had flats that a can of goo couldn't possibly fix, that was key for me.

 

Kia Niro EV now on the recommended list in consumer reports Jan '22 issue! Rated 95/100 in reliability and in 2nd place behind Lexus GX!

 

I saw that too! That's HUGE news!! From a pretty low ranking (see original post) - mostly because CR was unhappy with the reliability of EVs in general, for a time -- to NUMBER 2 of ALL cars! That's amazing. As you mentioned, it's below the #1 place winner - 2022 Lexus GX (score:100/100) -- and slightly above #3 - the 2022 Toyota Prius Prime (score: 93/100).

 

I do not follow CR that closely, but I just assumed it gave the Niro horrible reliability rankings in 2019/2020 because of the motor sound problem and the difficulty folks had getting it addressed in that first year.

 

As a former Bolt owner (2021) and a current Niro EV owner (2022), the Niro wins, hands down, in my book! Even discounting the "burn your house down" risk of owning a Bolt, the Niro rides better, the seats (at least front -- I don't ride in the back!) are much more comfortable, there is more storage space behind the rear seats, space for a spare tire (as mentioned earlier), better controls layout on the dash, more attractive styling, etc., etc. After GM dropped the assertion that only batteries made in ROK were at risk, I sold my Bolt and replaced it with a previously-owned 2019 Niro HEV. (Niro EVs were not yet available in my part of VA.) When they became available (albeit at a dealer 90 miles away, and during this severe chip shortage), I bought the EV, too. Love it, love it, love it!

 

Mach E, Models 3, Y, X, and S, Bolt, Kona, Etron, Polestar 2, Taycan, and iPace, as well as 2021 i3. The My21 ID4 is "in test". That is pretty impressive against a wide range of competition included some rather pricy heavy hitters! I suspect it may not fare as well against the Korean's new EV6 & Ioniq5 but they haven't stood the test of time yet.

 

I leased a 2022 Hyundai Ioniq 5, Model SE Electric car, less than one year ago. It was a 4-year lease. The monthly payment was $655.00 plus insurance. The car is registered in New York State, but my current location is in West Palm Beach Florida, zip code 33417

On March 5th, 2023, the 12-volt battery in my Hyundai Ioniq 5, Model SE, with 7,111 odometer miles, would not accept any electric charge at all. Therefore, the car would not run and could not be driven. I called Hyundai Road Assistance and they towed my car to the nearest Hyundai dealership that was supposed to be able to diagnose and repair Hyundai Electric cars, Delray Hyundai at 655 NE 6th Avenue, Delray Florida, zip code 33438. I was given a loaner car to drive in the meantime until the problem with my Electric car could be solved.

On March 22nd, 2023, I returned to the Delray Hyundai dealership and the Service Manager told me 'I have no answer to the battery problem with your car'. The Sales/Financial Manager, Mr. Shawn Hossain, said that he would pay off my lease by buying back my 2022 Hyundai Ioniq 5, Model SE Electric car, for $46,811.60 from the Hudson Valley Credit Union, and that I could then assume a new 3-year lease for a 2023 Hyundai Ioniq, Model SEL Electric car, with a down payment of $5,742.00 and $742.00 a month. He convinced me to agree to his proposal, and I signed a new contract for another Electric car lease, with my friend as a witness. However, when I returned to the dealership a few days later, I learned that Mr. Shawn Hossain had not bought back my Hyundai Ioniq 5, Model SE to pay off the lease as he had stated he would. Mr. Shawn Hossain denied ever telling that to us.

Mr. Shawn Hossain lied to us. He never bought back my 2022 Electric Hyundai Ioniq 5, Model SE Electric car as he had promised. Also, the Service Manager has still not determined what is wrong with the battery in my first Electric car. I am a retired 78-year-old man on a fixed income. I am now burdened with the payments for not one but two Electric car leases that I absolutely cannot afford.

Sincerely,

John Grabon and Maria Delikat

 

Looks like it's lawyer time...

 

So sorry to hear of your experience. Your description suggests the worst sort of car sales person. Yes, it is lawyer time. Hopefully your read the new contract carefully & the buy back of the 22 Ionic is clearly stated. Between that and a witness you should have an unbeatable case.

 

I doubt there is anything in the new Ioniq 5's lease about buying back the dead Ioniq 5. A lawyer can be expensive on a fixed income--especially with the added complication that the dead I5 was purchased in New York and Mr. Grabon leased the new I5 where he now lives in Florida. Hopefully, when Hyundai's Liz calls him on Monday, everything will get sorted out in Mr. Grabon's favor.

 

Thank you

 

Thank You

 

Presently I'm waiting for buyback offer from Hyundai case #21377674
J Grabon #845-200-6053

 

I hope the offer is generous enough (and not too long in coming) to compensate for the terrible way the dealership treated you.

 

Do You Know how to get status on my claim ?

 

Sorry, I drive a MINI Cooper SE and all I know about Kia is that they're slow to address the problems their customers experience. Whomever revealed your case number should likely be your first contact for status updates.

I briefly considered replacing our Honda Clarity PHEV with a Hyundai Ioniq 6, but the problems the Korean EVs exhibit have turned me away.