After deactivating and reactivating, the remote climate seems to work. However, I don’t see my cruise control and LKAS icons on my dashboard, nor can I activate it. Any ideas on how to possibly get them back (aime reset?)? Édit: Forget it, I clicked on the MAIN button and it came back. Oops
While the article does imply that all future cars are going to have LTE through AT&T, it's not clear to me that every current car, especially those with last generation entertainment systems predating 2017, also benefits from this agreement. Hopefully it's LTE, but I can see Honda cheaping out.
Like most people my Hondalink App wasn't communicating with the car from September 5th until they fixed it on September 9th. It then worked fine until a couple of days ago when it stopped being able to schedule charge. It still communicates as I have no problem getting updated charging information, but any time I try to schedule a charge I get a message "An error has occurred. Please try again later" and I have been getting that message for the past two days. Uninstalling and reinstalling the app didn't help.
Like you said, the battery update seems to be working now, but for the past couple of days I am not able to use the 'Stop Charging' function. It sends the command to the server, and it keeps working at processing it and then the process just kind of stops and it just continues charging.
Same here with Start Charge and Turn On Climate, I see it sending commands to the car but nothing happens and no error messages. Scheduled charging worked for me as recently as Monday so whatever is going wrong seems to have started a couple of days ago.
Greetings, Same as everyone. Was working a couple of days ago, and stopped being able to do a Turn On Climate since yesterday. Updates saying that the car is charging. Don't understand how a company cannot have a reliable service. My Ford Focus Electric app (free service) was fairly "rock solid" for 33 months. The Clarity Electric is so much better, but the app is so unreliable. Regards, GHTech
The evening of the 17th (Tuesday) the app would not successfully complete a charge schedule change. I had to get in the car and change it there. After changing in the car, the app immediately showed the new schedule, so it was an outbound (App-to-Server) issue. Since you all seemed to have problems today, I tried a 'Turn on Climate' command. Here are the app messages displayed when attempting: 1) Sending command 2) Contacting server 3) Connecting to vehicle 4) Awaiting response After about 10 seconds showing this last status, the app seems to drop the action and simply display the app interface as though nothing had been requested of it (no error message displayed). The car did not turn on climate. Then I tried 'Schedule Climate' and set a schedule to turn on the climate at a time less than 10 minutes from current time. After completing the task, the app showed the schedule was successfully set. At the prescribed time, the climate system did not turn on; the app still reported that it was scheduled. Using the fob, I turned climate on. Refresh of the app reported correctly that Climate was on. Attempted to turn Climate off with app, same four messages above and no error behavior: Climate not turned off. Inside temp update interval in the app still consistently once every 5 minutes. Using the fob, I turned climate off. Refresh of the app reported correctly that Climate was off. Conclusion: car is sending its status to the server and the app is reporting that correctly, but car is refusing commands from the server.
Based on this one free hit-or-miss feature? Aren't there any other redeeming Clarity features that can make up for this one?
I'm sorry to hear that you're experiencing multiple problems. That would certainly sour one on Honda cars.
I just started having this problem today. Yesterday I did my usual charge cycle without a problem. Today at first it was able to see the remaining HV range but not the EV range nor the charging status. I tried logging out and in and now it doesn't see anything. When trying to update location it says "unable to find your car, make sure it is not moving". It is sitting quietly in my garage, charging. Already contacted customer support, they "opened a case".