Questions on HondaLink

Discussion in 'Clarity' started by JKroll, Mar 14, 2018.

  1. loomis2

    loomis2 Active Member

    When we first did this I couldn't get connected to the car. A phone number was displayed on the app and when I called it the Honda app people were very helpful. If you see that number, call them. I know I am lacking some details but it was months ago and I forget exactly how the number came up.
  2. Elm

    Elm New Member

    The only number I see so far are the generic customer service numbers. I keep thinking surely there is just some step I've missed.
  3. Kendalf

    Kendalf Active Member

    Is this a typical message when trying to set up HondaLink the first time? It's been showing this for about two hours now. The correct mileage does show at the bottom of the app so *something* is communicating properly. I should add that I haven't actually taken a trip like it suggests yet. So that might be it.
  4. AlanSqB

    AlanSqB Active Member

    Did you get the code from the car display yet?
  5. Sacramento Pat

    Sacramento Pat New Member

    Adding a related HondaLink question: How often does the car sync with the Hondalink app? When I'm checking my charging status on the app, it could be an hour or two before the timestamp updates with a new charging level. And how does the car actually communicate with the app when out of range of bluetooth or Wifi -- or does it?
  6. KentuckyKen

    KentuckyKen Active Member

    Pat, starting or stopping charging will initiate an update on your Honda Link when you open it and then at intervals after that, so your experience is normal. I think turning the car on/off without charging will too but I’ve only seen that once.
    While charging I always get updates between 1 and 2 hours. I would speculate that this lag is due to the fact that Honda has to pay for the cellular packet data transmissions that the TCU (Telematics Control Unit) sends and receives. More frequent communiques would be more costly. After all this is a free service to us unlike OnStar.
    The TCU communicates by cellular packet data transmissions and Honda does not offer voice capability in our Claritys. At shutdown, you will see TCU and an antenna symbol with signal strength bars on the Driver Display Interface (behind steering wheel). As long as your phone and the car can get a strong enough cellular signal and can then connect to the server Honda is using, all the Honda Link features should work no matter what the distance between car and phone.

    As a side note, the TCU is connected to the CanBus and theoretically has access to virtually everything that’s going on with the car. The question is how much data is being sent to Honda when we use Honda Link? Honda’s not saying.
    Sacramento Pat likes this.
  7. Kendalf

    Kendalf Active Member

    All it took was starting the car and backing out of my driveway this morning for the app to complete the connection. Looks like connection was made last night, but it just needed the car to take a short trip to push out the updated battery status, etc.

    Strangely, I never had to enter any kind of code or such as it showed in some of the tutorial videos I saw. I wonder if this is because there was an actual direct Bluetooth connection between car and phone to authenticate, or if it was because my car was connected to our home wifi network? It does make we wonder about the security of the app connection process, however, as it seems that anyone who has my car VIN and home zip can also establish a connection via HondaLink, as those were the only two required pieces of info asked during the registration process.
  8. KentuckyKen

    KentuckyKen Active Member

    The code from the car is supposed to take care of unauthorized connecting. Strange that you got it to work with out a code. I didn’t think that was possible.
  9. Kendalf

    Kendalf Active Member

    Yes, that's what I thought as well. I wonder if Honda changed things such that a phone that already has an established Bluetooth connection to the car (I did have to enter a pairing code for Bluetooth previously) now does not need a separate code to connect HondaLink?
  10. Sacramento Pat

    Sacramento Pat New Member

    Thanks, KentuckyKen, you bring Clarity to life.
    Johnhaydev likes this.

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