Charging time until fully charged gone?

Discussion in 'Clarity' started by Jason Kam, Jun 19, 2018.

  1. Jason Kam

    Jason Kam Member

  2. K8QM

    K8QM Active Member

    Yep - I noticed that also after the last update.

    It did seem fairly accurate so I don't know why they would remove it.

    geo
     
    Last edited: Jun 19, 2018
  3. I didn't find it especially accurate, but it was a useful upper limit. I think it should have stayed.

    My perception was that the charge status didn't update often and didn't change except for certain large thresholds (like 10-20% increments).
     
  4. Jason Kam

    Jason Kam Member

    I was able to force update using the locate car function.

    Sent from my Pixel 2 XL using Inside EVs mobile app
     
  5. KentuckyKen

    KentuckyKen Well-Known Member

    Doesn’t losing functions make it a downdate?
    Mine is not giving me the charging complete notification. This happening to anybody else?
     
  6. Steven B

    Steven B Active Member

    Still on v3.4.3 on Android. Unless/until they get more specific about what gets 'fixed' with an app update, I don't do it. Here's what the latest update (3.6.0) says:

    NEW FEATURES:
    • Virtual Chat: Owners can quickly learn more about recalls by talking to Dave, our virtual agent.
    • Customer Feedback: Having an issue with the app or your vehicle? Easily create a ticket and we will help resolve your issue.
    • Change PIN: Forgot or need to update your PIN for remote commands? You can now change it right in the app.
    Design enhancements and bug fixes to further improve your experience

    So I guess removing information (time until full) is a design enhancement?
     
  7. Steven B

    Steven B Active Member

  8. Jason Kam

    Jason Kam Member

  9. Steven B

    Steven B Active Member

    Can those who have updated to HL v3.6.0 tell us what works better now?
    1) Does the app no longer tell you it was unable to update the charge schedule even though it was in fact updated successfully?
    2) Does the app update the parking reminder reliably for the currently parked location?
    3) Does the app reliably turn on the Climate system when asked to do so?
    4) Does the app now get Range and Battery info directly from the car in instances where the server is down or the Honda cell provider (AT&T or Aeris) has poor coverage?
     
  10. KentuckyKen

    KentuckyKen Well-Known Member

    The new update has removerd this useful feature which I found especially handy at public chargers that have different capacities and therefore different charging times. It made it easy to quickly see how much fine I had to eat or whatever before I could return to Car and resume my trip. I also lost the notification that charging was complete/stopped which is also very handy when at a public charger.

    On a positive note, the update gave me the link to easily make a ticket on this and a number to call Honda. And low and behold...an actual human being took my call and transferred me to tech support who spent 20 min on the phone with me being very helpful.
    Synopsis: This tech group did not know the function was lost but after 5 min of searching/consulting told me it’s not an error it was just dropped. She said she would pass this up the line with the note that many of us found it a very nice feature and want it back. She even commiserated with me and said she had no idea why it was removed. She also encouraged me to call back with any other problem and said customer service needs to hear these things so they know what’s going on and what needs fixing. Wow! Hope springs eternal.

    So I suggest we do this like the HV range problem. Lots of tickets and calls to get Honda’s attention and bring this feature back.
    Tech Support 888 528-7876.
    It’s best to make a ticket first, then call and enter your ticket # so the electronic trail is documented. You can do this easily straight from the Honda Link App.
     
    Last edited: Jun 20, 2018
    Kestrel likes this.
  11. Wall-e

    Wall-e New Member

    I wish the car would give us SOC and charge rate. It seems I am better at math than Honda is.
     
  12. megreyhair

    megreyhair Active Member

    Ha.... That would explain it. I thought I was losing my mind when I couldn't find the time estimate for full charge yesterday. The time estimate was a very useful feature.

    I used the new feature and left a feedback, asking them to put it back.

    Everybody: please leave feedback/open ticket with honda if you find the time estimate feature to be useful. It took me less then 5 mins to submit since the app has most of the info already. Hopefully Honda will bring it back when enough people complaint.

    thanks.
     
    KentuckyKen likes this.
  13. Steven B

    Steven B Active Member

    It has now occurred to me that we might be providing Honda with a list of features we want the app to provide so that Honda (Aha) determines whether those features require a yearly fee. I can easily envision future app versions where functionality is enabled in the app only after you pay a fee. Getting them to add features to an app that is free may be asking too much.
     
  14. KentuckyKen

    KentuckyKen Well-Known Member

    We’re not asking them to add new features; just to restore the ones they removed.
     
  15. Steven B

    Steven B Active Member

    Common practice in several industries to remove features from product and then either re-offer them in new product or require you to part with additional funds to access features again.
     
  16. KentuckyKen

    KentuckyKen Well-Known Member

    I hope Dante has an inner ring of H-ll for those who would inflict us with the latter.
    I purchased the car with certian features at a certian price and while I don’t expect more features for free, I do expect to be able to keep the ones I paid for.
     
  17. leehinde

    leehinde Active Member Subscriber

    I've had the HondaLink app for 5 years; much less useful in my old Civic Hybrid. There's never been a cost associated with its use. Anything can happen and if you hope for the worst you're frequently right (especially these days), but I can't imagine them starting to charge. And, even if they did, you'd have the option of playing or not
     
  18. insightman

    insightman Well-Known Member

    Today's Insight Press Kit describes a "subscription-based" HondaLink with additional capabilities:

    Insight Touring models also feature the next-generation of HondaLink cloud-based services. By pairing the car using the HondaLink smartphone app, drivers can use the subscription-based service for maintenance reminders, to schedule vehicle service, and even access to the Owner's Guide. HondaLink also provides Insight owners with a variety of remote functions, such as starting the car, locking or unlocking doors, stolen vehicle tracking, fuel range and status, and tire pressure monitor system status. Parents can enable geofencing and speed alarm capabilities to keep an eye on young drivers.

    I'm glad my Dad didn't have a speed alarm or geofencing app back when he used to let me take his 1965 Fiat 1500 sports car out for the night! Wow, it just hit me that, after many larger engines, I'm again driving a 1.5-liter car more than 50 years later. A 1.5-liter car with a big asterisk, that is.
     
    leehinde likes this.

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