User Manuals Delivered with Kona EV

Discussion in 'Hyundai Kona Electric' started by Ed Zwieback, Dec 27, 2019.

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  1. The 2021 Car Infotainment System manual is not any better with references like:
    Surround View mirror - "You can check the surroundings by using multiple cameras on the vehicle" and "the system displays both the front view and surround view.
    also instructions on checking and setting the rear seat climate status on the system screen
    and
    Using the passenger talk mode ( as well as Quite mode) in the rear seat
    I won't even get into the section on "power trunk or liftgate opening speed and height.
    Yes...It does have a blurb about Walk-away Lock as well.
    Most include the (if equipped) but not all by a long shot.
    Basically a manual that covers just about every feature Hyundai has to offer - on other models.
    I am happy I did not enable telematics, the car is the way I bought it and will stay that way (at least until something breaks anyway):)
     
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  3. BaylorBob

    BaylorBob Member

    Screen Shot of My Original Climate Control System from YouTube Video.png
    Does anybody have this type of Climate Control on your 2020 Kona EV Ultimate? This was in my Original Infotainment System. The Circle on the Right Side says Auto, but if it were not in Auto in would be the Fan Speed Control that would range from one thru eight if I remember correctly and have the same Orange Color as the Left Side Temperature Circle

    When it went bad they replaced it with this unit that looks like a space ship This is the Climate Control Sustem I have Now.jpg

    If you do have my Original Please Take a Photo of the your System Info like the Following so I can show it to Hyundai. They Claim they cannot find a Car anywhere in America that has my Original System as shown in the First Photo. It has been two months and they keep telling me they can't find it. Thanks

    Screenshot of System Firmware Installed in December 2020.jpg
     
    Last edited: Feb 22, 2021
  4. Hi BaylorBob,

    I have a Canadian (not US) MY2021 Kona EV Ultimate, arrived in October 2020. I updated the Nav system in early November, to the August 2020 release, but HAVE NOT installed the latest "upgraded" nav system software released in November 2020. I am guessing your climate control screen may have changed as a consequence of this being installed without your knowledge. See the thread here on this topic:

    2020/2021 10.25 inch AVN unit update | Page 2 | Inside EVS Forum

    As for pics of my climate settings, I completely recognize your screens... I've posted pics of my screens as of this morning, and my head unit "settings" info screens.

    Pressed "Climate" button, with auto settings enabled:
    IMG_20210223_0808241.jpg

    Manual fan speed turned with knob:
    IMG_20210223_0808312.jpg

    Manual temperature setting moved to 25 C:
    IMG_20210223_0808386.jpg

    My settings pages:
    IMG_20210223_0809027.jpg IMG_20210223_0809159.jpg

    Hope this helps.

    The next time my car goes into the dealer I will be giving specific directions to the techs that they ARE NOT to touch the software unless they can update my map navigation info without screwing up the rest of the software. With the November "upgrade" you also lose the ability to have 3 widgets on your home screen....
     
    electriceddy likes this.
  5. I have and bitterly regret installing the November downgrade. I never saw the useful screen with all the information because apparently it's necessary to press the Climate button to view it. But on my Ultimate that button shows the flying saucer.

    Looks like Hyundai is on a corporate campaign to remove functionality from the screen, and to distract drivers by taking up space with art and making the information and controls ever smaller. Are they South Korean or North Korean? #HyundaiBetaTester
     
  6. I am with you on this and also enjoy the same original software version included with the vehicle. This is one advantage of no OTA updates;)
     
    BC-Doc likes this.
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  8. Konasu

    Konasu New Member

    I sure wish the manual had some way of highighting features that are only on the Ultimate or only on the Limited and Ultimate.
     
  9. BaylorBob

    BaylorBob Member

    Hi Dave.
    Hi DaveO and everyone else who responded to my Post re the Climate Control. Your Photos of the Climate and System Screen are just what I have been looking for and what Hyundai has not been able to find for 2.5 Months. We have a very strong Lemon Law in California and when I was talking to the Hyundai Tech support at the Hyundai Headquarters about getting my old software back I happened to mention that I had a friend that told me I should talk to a Lemon Lawyer here in southern California. It was just a Casual remark. I did not say I was going to call a Lemon Lawyer, just that a friend told me I should. Well the very next day I get a call from a person in the Hyundai Buy Back Dept. I asked her why she was calling me? She said the minute anyone mentions hiring a Lemon Lawyer, my case was taken out of the Electronic Hyundai Engineering department and turned over to the Buy Back Department. It seems the Engineering Dept or any other person you talk to at Hyundai about getting your car fixed including returning my Climate Control Screen, is obligated to call the Buy Back Department which I have since learned is a division of the Hyundai Legal Dept. I assured her that all I wanted was my Original Screen software back but she told me that they are no longer working on that and she would call me the following Monday with an offer to buy my car back. That was in the middle of January. I have not heard from her nor anyone else. I left her about 5 telephone messages and sent her about 5 emails, all of which she has ignored. Under the Calif Lemon Law I would be able to receive my down payment back, plus all the payments I have made plus the attorney - if I had one - would get his attorney fees from Hyundai, not out of the money I get. But I seem to be in a catch 22. I told them I don't want my money back and I don't want another car. I just want my original software back. But they stopped working on that and they have ignored me and I am hanging in limbo. Well that isn't so bad. I'm still driving my car and everything is working, it just is not what I waited 3 months to get after I saw the car at the Southern California Auto Show and test drove it at the dealership including the Climate Control I liked and the Radio I liked, instead of the Space Ship Climate Control I now have. In regard to the Radio on my original software I could read the name of the Singer and the name of the song without my glasses. Now I have to put on my glasses to see it since they made the fonts smaller. I just don't think Hyundai cares about anything except selling their cars. Why do I say this? Because I searched the internet for the Hyundai Executive who I thought might help me. On February 5, 2021 I sent a letter by Fed Ex including Copies of the Pertinent pages of my Original Manual plus Screen Shots of my Original Hyundai Climate Control System - Same as DaveO sent me - Some in Color that I had made at Kinko's, to Mr. John Robb, Director, North American Electronic Systems Development – Hyundai America Technical Center in Michigan. I included my Service Orders from Tustin Hyundai who replaced the original system with the one I hate. Mr. Robb has ignored me. Not even a phone call or an email or a letter telling me he was not the right person to handle this, thinking he would send my documents to the right person. Nope. Nothing. Never heard from him. And when I call the Service department at Tustin Hyundai to see if they have made any progress they tell me my case has been taken over by Hyundai Corporate Headquarters and I will have to contact them. This is what they call a Catch 22. Thanks again for sending the Photos and the Software Numbers. I am going to send them to Tustin Hyundai and Maybe they will retake my case from Hyundai Corporate. I don' know what else to do!!!
     
  10. With respect to my attempts to find out what is happening with the software, here is the correspondence trail I had with Hyundai Canada, from November 2020 to date.

    Their resolution is at the top.... "Call MnSoft"....

    If anyone at Hyundai Canada reads these forums, I'm open to any sort of answer! This is nothing but a dodge and weave.


    ==================================================================
    Dear sir,

    Thank you for contacting Hyundai Canada.

    Unfortunately we in customer service are not privy to the ins and outs of the head unit capabilities or how the MnSoft software interacts with them. MnSoft and our technical team work together on these matters. It would be best to ask that question of them also.

    Sincerely,
    Cathryn
    Customer Relations,
    Hyundai Auto Canada


    -----Original Message-----
    From: DAVEO
    Sent: 12/4/2020 06:24:41 PM
    To: cr@hyundaicanada.com
    Subject: [EXTERNAL] RE: Hyundai Canada Customer Relations Case#: 17494503

    Hello Cathryn,
    Thank you for your reply on December 2.

    I will try to reach out to this company, MnSoft, to ask my questions.

    To confirm then, is it correct that Hyundai Canada has not provided direction to MnSoft as to how it wishes to have the head unit software operate in its vehicles?

    Or, is it correct that Hyundai Canada allows MnSoft to alter the operation of the head unit software as part of an agreement to maintain the map database in the back end?

    Regards,

    -----Original Message-----
    From: cr@hyundaicanada.com
    Sent: December 2, 2020 10:03 AM
    To: DAVEO
    Subject: Hyundai Canada Customer Relations Case#: 17494503

    Dear Sir,

    Thank you for contacting Hyundai Canada.

    I spoke to your wife on the telephone this morning. The questions you have are truly best directed to MnSoft the company who supports our Navigation system. As I gave her the telephone number for that company is 1-888-757-0010.

    I am confident that they can provide the answers you need. Please have your Vin# as they will request it.

    Sincerely,

    Cathryn
    Customer Relations,
    Hyundai Auto Canada

    -----Original Message-----
    From: DAVEO
    Sent: 11/29/2020 07:48:03 PM
    To: cr@hyundaicanada.com

    Subject: [EXTERNAL] RE: Hyundai Canada Customer Relations Case#: 17494503

    Hello Cathryn,

    Thank you for your reply on November 24.

    My VIN is KM…………………………...

    The software in my head unit (as of October 19, 2020) indicates:

    Model: OSAE.S5BMC.CA
    SW Version: OSEV.CAN.S5W_M.V004.001.200324
    Firmware: OSEV20.CAN.301.200316.MICOM.D
    Nav App: STD5W.NAM.HMC.200319.168fa330
    Map Version: NAM.13.41.42.660.202
    Device ID: 0646224744

    Viewing the Hyundai Canada Navigation Update site at https://update.hyundai.com/CA/EN , I see that effective November 23, 2020, there is a new “November 2020 Navigation Map and Software Update”.

    The site goes on to say, although not updated for current 2021 Kona EV models, that the updates are applicable to the 2019 and 2020 Kona Electric Model “Standard Gen5W” head unit and updates to the following Nav system, SW version, Map version and Model.

    Similarly, the site lists that on August 23, 2020, there is a “August 2020 Navigation Map and Software Update” with this info:

    Both of these “SW” and “NAM” updates would appear to be later “Map Versions” than came installed on my new vehicle.

    In your response below, you indicate you have spoken with a software engineer who works with map updates and that he indicates that as of yet there no plans to update as I indicated and was curious where I got this information.

    Users of the https://www.insideevsforum.com/ have posted their update experiences in this thread: 2020/2021 10.25 inch AVN unit update | Inside EVS Forum <https://www.insideevsforum.com/community/index.php?threads/2020-2021-10-25-inch-avn-unit-update.9951/>

    Their illustrative posts from users in Norway and USA include photos of the new updated screens. They match those I find using the QR Code in my head unit, to view the user manual for the Home Screen at this URL:

    http://webmanual.hyundai.com/STD_GEN5_WIDE/AVNT/USA/English/001_Basic_home.html#home

    This online manual shows two types of screens:
    Type 1 (My current 3 tile “home” screen)
    [PIC]
    Type 2 (The new “home” screen that appears AFTER a Navigation and Map system update.
    [PIC]

    I assume that this website and available update is, in fact, applicable to Canadian 2021 Kona Electrics. If this is incorrect, please let me know, and if so, where I may obtain the updates.

    So, I will ask again my original queries:

    When do you plan to let owners revert back to the original, desired screen? If you are not planning to do so, what prompted Hyundai to remove this feature?

    If my understanding on this change is incorrect for the Canadian market, and I will be able to retain my current software while still receiving map updates for my Ultimate, please let me know.

    If I were to update my maps with this update, and discover that the interface has been altered, can the software be rolled back to the August 23, 2020 (or earlier) version on the Update site to return to the current state?

    I find the user interface with a “new” Type 2 home screen utterly useless, as it forces the driver to search through sub-screens looking for the same information currently summarized on a Type 1. This adds to driver distraction, and in my opinion, is a major step backwards in safety and convenience.

    Regards,


    -----Original Message-----
    From: cr@hyundaicanada.com
    Sent: November 24, 2020 3:51 PM
    To: DAVEO
    Subject: Hyundai Canada Customer Relations Case#: 17494503

    Dear Sir,
    Thank you for contacting Hyundai Canada. We have received your email regarding updates to your Kona 2021.

    I have spoken with a software engineer who works with our map updates. He indicating that as of yet there no plans to update as you have suggested and was curious where you got this information.

    Hopefully this will answer your concerns. If you have further questions or more information to provide as to where you got this information please feel free to reach out to us again.

    Your case number as noted above is 17494503. It would be helpful if you could provide the vin number of your vehicle.

    Congratulations on your new vehicle and thank you for contacting Hyundai Canada.

    Sincerely,

    Cathryn
    Customer Relations,
    Hyundai Auto Canada

    -----Original Message-----
    From: DAVEO
    Sent: 11/17/2020 09:44:18 PM
    To: cr@hyundaicanada.com

    Subject: [EXTERNAL] Suggestions +

    Message: I purchased a 2021 Kona EV Ultimate in October 2020. The head unit model is OSAE.S5BMC.CA.

    Based upon information posted in the EVS forums for updates now rolling out in different markets, I have learned that the next software update, which comes bundled with any future navigation map updates, will remove the ability to view the current 10.25" screen in 3 distinct tiles, as is the case now.

    The revised update appears to limit the display to a double wide left widgit area, and a smaller right side widgit .

    Why is it that you have removed the ability to show 3 distinct tiles on the home screen, as I currently enjoy (showing radio-map-battery info)? With one glance, I can tell the song title, confirm nearby streets when navigating, and confirm battery state.

    When do you plan to let owners revert back to the original, desired screen? If you are not planning to do so, what prompted Hyundai to remove this feature?

    If my understanding on this change is incorrect for the Canadian market, and I will be able to retain my current software while still receiving map updates for my Ultimate, please let me know.
     
  11. BaylorBob

    BaylorBob Member

    They have made the Fonts so small on some items like the song or artist playing on the radio I need to pull over, stop and put on my Glasses to read them. The worst change is going to get people KILLED and Hyundai will wind up as the Primary Defendant since they designed the system, have their name on it and have the deepest pockets $$$$. What am I talking about? The Find Command on the Navigation. You are driving along and you realize you want to go to Costco (for example) so you press the Voice Activation Button on the Steering wheel and say "Find Costco" and 25 locations pop up on your screen and they are numbered 1 thru 25. The font is the size of a pinhead and before you can see it to find the closest one you get a message Which Location do you want or Try Again because you didn't have enough time to read the screen and choose the location. Even when I asked Voice Recognition to Find the Closest Costco, I still get the list of 25 Costco Stores which I cannot see because I don't have a magnifying glass PLUS the system does not allow the list to remain on the screen for longer than about 10 seconds. I haven't timed it, but it's not long. The ultimate result is while I am trying to read the screen and pick a number, I run over a family of four in a crosswalk and kill them all. Or I hit the car in front of me because my eyes are glued to the screen instead of the road. If Hyundai is reading this post, What will Hyundai do about this? My guess is they will disable the Navigation System while driving, and only allow it to work while stopped.
     
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