I was told today because of recall 200, Hyundai wants buy back our cars

Discussion in 'Hyundai Kona Electric' started by Mattsburgh, May 11, 2021.

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  1. BaylorBob

    BaylorBob Active Member

    I returned the Signed Acceptance form by email yesterday on June 3rd, and I was told it takes about 10 days for MY check to be sent to the Sedgwick Representative in my area of Southern California, and then they will meet me at my Local Hyundai Dealer, inspect the car and give me my check.
     
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  3. BaylorBob

    BaylorBob Active Member

    My car was Leased through Hyundai Finance and the remaining Balance will be Paid Off by Hyundai. I did also find out that Sedgwick handles these claims for other Car Manufacturers besides Hyundai and Sedgwick is Swamped. My Buy-Back Process started in early January 6 months ago. The first 5 months seemed to be a stall job by Hyundai. They never returned phone calls and I rarely got a personal email response to my emails and when I did it was to tell me someone else was now handling my case. Most of Hyundais's responses by email were to tell me "We Have Received your Email" and to inform me my case was moved to another person or department. When it Finally got to Sedgwick things speeded up very quickly. Now we will see if the 10 days to get the check is different than "15 Days to Slow the Spread". LOL
     
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  4. I'm curious. The first anyone in this forum mentioned even the possibility of a buy back was in May. Battery recall notices were just a bit earlier. Why are we hearing about people apparently waiting weeks and months for buyback resolutions? On what basis did you initiate buyback discussions weeks or months ago - and why did Hyundai even contemplate it at that point?
     
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  5. 2019KonaEVUlt

    2019KonaEVUlt New Member

    This issue precedes the creation of this thread. People were pursuing a buyback as soon as there was more than 1 fire of a Kona EV. You can find several reddit threads on this subject that are 3+ months old. I personally was offered a repurchase back on 4/27 (1 week after my initial contact). Still waiting on the actual $ amount being offered though.

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    Last edited: Jun 4, 2021
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  6. Hmm. I find it odd firstly that people would hear about a fire and their response would immediately be to demand a buyback but I also find it odd that Hyundai would even entertain them at that point. But apparently they did. Thanks.
     
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  8. 2019KonaEVUlt

    2019KonaEVUlt New Member

    For me my feelings really evolved over time. The first fire was reported in July of 2019 (1 month after I got my Kona). At the time I was not worried in the slightest. I didn't pursue the buyback until there had been multiple fires and 2 BMS software updates and Hyundai/LG more or less admitted to an issue with the batteries. I live in a townhome with VERY limited street parking and therefore I must park in the garage often, especially when charging the vehicle. The garage is right next to our main point of entry/exit and directly below our bedroom (there is no back exit as our townhome is on the edge of a hillside). An explosive fire would be catastrophic/deadly. Both our Bolt and Kona had reports of fires and we just began to feel very uneasy about the whole thing. Shockingly, both automakers were very amiable and open to a buyback so they know this is a serious issue. I fully expected GM to put up a fight since they are now stating a software update fixes their battery issue, but they didn't. Our Bolt got turned in last week with very little fuss.

    Let me just say this: I LOVE my Kona EV. It is the best car I have ever had. Sure, I wish it was quieter on the highway and had less wheelspin, but I will miss it dearly. It is just such a joy to drive overall. I do question my sanity for considering a 2022 model as a possible replacement. LOL
     
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  9. This feels like one of those situations where, as someone from Canada, I can say "only in America." :)
     
  10. victor_2019

    victor_2019 Active Member

    so what's the conclusion for canadian owners? I'm in quebec with a 2019 kona preferred.

    are we getting a battery swap? a buyback?
     
  11. My understanding and belief is that battery replacement has been offered as the solution and that it will happen...sometime.
     
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  13. Suzanne Roth

    Suzanne Roth Member

    Is Hyundai Finance the lien holder for your lease? Did you call them for the payoff quote? I assume 'payoff quote' is the dollar amount remaining on the lease.
     
  14. Looks like battery swap.

    After the flurry of phonecalls when negotiating a loaner that didn't turn out to be much of a negotiation, Hyundai has now gone silent with us. I expected a call back this week but nothing.


    Sent from my iPad using Inside EVs
     
  15. We are getting a batter swap. Some on Facebook groups are saying these are starting in June (now) and will span over several months, into Q1/Q2 2022 possibly. I have yet to see/hear of anyone having completed the swap following the recall this being said, the only cases reported so far where due to BMS detecting issues and "bricking" Konas following the first software update/recall in late 2020.
     
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  16. Tom C

    Tom C New Member

    Has anybody in the US been paid (got the check) off? If so how long did it take? NJ lemon law time limit for complaints is two years from date of purchase which leaves me about six week if I want to double down and invest the time and $50 on a complaint. Advantage would be that Hyundai has to show up at hearing and must pay in specified time if I win. Has anyone pursued Lemon complaint and how did it go?
     
  17. FloridaSun

    FloridaSun Well-Known Member

    I doubt that they are going by lemon law eligibility. I'm not covered by any lemon law as I bought the car in Maryland where only cars originally registered in the state are covered and live in Florida where only cars are covered that were sold in Florida. As my car was never registered in Maryland and not bought in Florida, I don't have lemon law protection.
     
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  18. 2019KonaEVUlt

    2019KonaEVUlt New Member

    They are and I was able to get my payoff and payment history paperwork online.

    It doesn’t appear to matter anyway because I was told after the fact by 2 Sedgwick reps that they have to obtain the payoff directly from Hyundai Finance if the vehicle is leased/finances through them.
     
  19. Suzanne Roth

    Suzanne Roth Member

    I received 1st notice regarding a battery issue in Aug 2020- at that time called "Campaign Number 960". The letter stated that the purpose of the campaign was: "the high voltage battery monitoring system is been enhanced to include additional monitoring when the vehicle is parked." Ultimately in April 2021, notices were sent regarding battery charging level reduced to 80%, and my level reduced via blue link. Thus, some people probably started pursuing buy-backs in 2020. / I think also that some people had actual non-driveable/chargeable issues with their batteries/vehicles. My service dealer in San Diego said that they had 2 Konas that had been there 2 and 3 months related to non-drivable battery issues. / I delayed pursuing because I really thought that they were going to replace the battery. I do not want the vehicle at the reduced mileage range and decrease in value. I am leasing and had tentatively anticipated purchasing the vehicle at lease end. /I have read through all the threads. No one is saying what their actual buy-out is/was for a leased vehicle. I will definitely not be satisfied with just a buy-out of the remainder of my lease which is only $6,512. I assume everyone's case is different, up-front down payment/ expenses, etc. In my case, Hyundai also received the $7,500 federal rebate. I have just started the buy-backprocess, receiving a case # last week. From my understanding, Hyundai Corporate contracts out to 3rd party to handle this buy-back stuff. I was told last week that Hyundai had just contracted with a new company and that there may be a lag as they get up to speed. I guess the Sedgwick Company is no more (?).
     
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  20. Suzanne Roth

    Suzanne Roth Member

    Is that all, only remaining balance paid off? No other reimbursement of expenses, upfront costs, or payments while charging level reduced? Or maybe you keeping car after paid off? Hyundai received a lot of federal rebate monies! $7,500 in my case.
     
  21. Suzanne Roth

    Suzanne Roth Member

    I just looked at Hyundai Finance website. I would assume have to submit a request for
    OK thanks. I did check my account on line. No option to request payoff quote, so I figured that I would have to request it via email. Also, I could not find any summary of payments, just pdf list of all the statements.
     
  22. This past week I finished the buy-back submission process through Sedgwick and spoke with a rep by phone. She followed up with email confirmation that my paperwork was complete and that it had been turned over to an auditor who will review the documents and prepare the offer. It seems like this is all inside Sedgwick, at least for my case. I did purchase the car with cash so there is no finance or leasing companies involved. I suspect this makes the whole process much easier for them. Perhaps they've brought in a 2nd company due to systemwide overloads not specific to Hyundai?
     
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  23. Don't forget that Hyundai/Kia has a couple hundred thousand potentially exploding ICE engines also on recall. I'm sure that's also keeping them busy.
     
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