Ford Responds To Negative Mach-E Video By Taking Car For Repairs

Discussion in 'Mustang Mach-E' started by ChasingCoral, Apr 29, 2021.

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  1. Two quick notes here:
    1. Ron Heiser is no longer the Mustang Mach E Chief Engineer. If you listen to Shannon carefully, she refers to the Mach E Chief Engineer as a "she". The new Mustang Mach E Chief Engineer is Donna Dickson. Ron has moved into a new job in Ford but is still keeping tabs on the Mach E program.
    2. Shannon's experience sounds very similar to what they did for me when my Mach E (Marlin). Ford took great care of me when my 12v battery was one of the first to go dead, doing the same sort of full, long software update and installing the special analytics token for monitoring the car. They even installed a new Primary Drive Unit when it stuck itself in Park. See https://www.macheforum.com/site/threads/dead-low-voltage-battery-lvb-followed-by-stuck-in-park.3490/
     
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