Battery Recall 196 - Dead after recharging

Looks like its my turn too..

 

Good question. I think that it would be hard to argue that it is not still covered.
If the battery warranty had expired (mine is 7 years) then only a short warranty might apply for the replacement part.

 

I think you may be correct.
@gonzo I have seen a battery drain alert right after my max.charge has stopped charging.Post all Li-ion updates,thankfully,the car started.Haven't taken a picture of the drain alert warning. Have you noticed this alert on the infotainment screen?

 

You just jogged my memory. After 196 update,the vehicle needed about 60 minutes to go from 90 - 100% on DCFC, at about 10kW.I know every vehicle tapers. The kW speed kept jumping around in the driver display,this definitely happened.Pre Li-ion updates,no. I hope none of us blow up while actively charging

 

As the original owner of a US 2019 model the original lifetime warranty would still apply on the replacement battery just be aware of the fine details as at some point Hyundai will be replacing batteries with refurbished packs. Theses packs just need to meet the 80% capacity criteria according to the fine print I previously read. I will even go as far to speculate that even if you had a car that somehow made it to 15+ years, the electronics/battery technology in 15+ years won't be interchangeable with what is in your car now and it will be hard to source replacement packs from Hyundai new or refurbished. Nissan already has this issue 10+ year old leafs.

 

Similar issues happened a lot in South Korea. Many customers were upset and filed a lawsuit...

 

Finally I got news. The replacement HV battery is at the dealer, so is one of the two tools needed to replace the battery, the hydraulic jack is at customs. Still waiting for the second tool.

 

The buyback is a reasonable option, if you can get it. But why would one have to suck up the financial loss?
Yesterday my car had her 3 month anniversary of sitting in the dealer's lot. I was told last Friday that they, got the battery and one of two tools, and the hydraulic jack was released by customs. The second tool was also shipped.

By the way, I asked about the warranty period of the new HV battery. I was told that the warranty date will start with the purchase of the car, not the installation date of the new battery.

Reading this thread makes me sick. The bill of sale is dated 2020 Aug. 27. The car is stranded since October 23 with 3500km on the ODO. If I have another problem with the new HV battery I will get rid of this car - somehow. One thing is sure, if that happens, I will never ever buy an other Hyundai.
We drove our Mitsubishi iMiEV for six years. Never ever had any problem with that car.

 

In South Korea, which home to Kona Electric, they do not offer a buyback to Kona owners. They say they're going to release a preliminary result of their investigation this week. However, I am not sure if they will do.

 

It is really U.S. law that forces them to do this. This is oversimplifying a bit, but usually if a car has been in the shop for 30 days, in principle it becomes eligible for buyback. For reasons that are far from clear it oftentimes takes 2-3 months for the dealer to get a replacement battery pack from Hyundai - if they could supply the part within say 10 days, there would probably be very few buybacks.

 

Do they have too little deliveries and route everything to production lines? Is it a question of nightmarish bureaucracy and disregard for the client? Or are their internal failure investigation and decision making procedures so time consuming? Or maybe there are too many failures and they cannot keep up? At the moment, the balance of benefits and risks makes BEV Hyundai / Kia to be destroyed, at least until the introduction of a new generation of electric platform. You can see it in the sales statistics. Their products are not much cheaper than competing models, and quality problems could scare any potential buyer. In rich countries everyone will think, "OK, I'll add a few pennies and I'll take Tesla", and in the poorer countries, "I can't afford that risk, long live diesel, maybe next time".

 

We really don't know - Hyundai doesn't communicate at all. In my case, despite my efforts, and despite the efforts of the dealer, we could learn nothing other than that the part was on back-order. They out of the blue, the dealer was on the phone with Hyundai in relation to something else, and they came out and said "oh, by the way, we shipped a battery". Of course the battery is hazmat, and has to ship by truck, and that takes time too.

 

Boy, we all have our individual experiences. I had an i-Miev that I bought in Spring of 2012. In the Spring of 2013 the battery completely failed. It took them months to replace the battery, they had to have it shipped from South Korea and, because of restrictions on shipping lithium batteries, they shipped an entire car. I had to drive a smelly, ancient station wagon that the dealer used for picking up parts for about three months, maybe more. It was awful. Here's a picture I took of the battery and equipment that was sent to the Mitsubishi dealer for my car.



Meanwhile, I've had my Kona electric since March 2019, it has 25,000 miles on it and zero battery problems, it's been a dream.

 

Well, everyone judges the producer through the prism of personal experience. And if he has none, he adopts (or not) the point of view of those who have lived their own problems (or have not, so they're satisfied). However, each badly handled case, each month of fruitless waiting for any scrap of response from the manufacturer when you cannot use your own car, and instead drive a graciously assigned "stink station wagon", not only insult the customer's dignity, but deeply undermine the credibility of a large corporation that such matters should be dealt with with one hand and with a smile on his face. For me personally, it is very disappointing how Hyundai treats not only customers in the US or Canada, but above all in Korea. If they don't respect their own homies, how can they still be trusted? I have successfully driven and still drive four different Kias myself, and now, occasional, Kona electric. And if I say that I am deeply disappointed with Hyundai's attitude in the above-mentioned cases, I would not say anything. This completely ruins the positive image of this company in my eyes so far, although I have not had the slightest problem with it myself. Apparently, Hyundai has systemic image management problems to make such mistakes in such a sensitive segment of its production. It is not enough to produce reliable and practical cars at a reasonable price (this does not apply, of course, to EVs whose prices are like those from the moon), it is also necessary to ensure that the masses of customers do not receive signals that undermine trust and destroy this good impression. Our Kona electric drives like a dream? So what, if I know that if one of its inherent flaws is revealed, we will face a tough deal with the dealer? And in my country there is no lemon law and customers are not treated as well as in the US or Canada. And something else - the icing on this sour cake is the fear of what will happen when I want to sell my EV in after a couple of years. I'm afraid I will be left with a pile of dangerous scrap metal. I will not be able to sell it to anyone but I would have to spend a fortune for it's disposal. If the battery dies for good after the warranty period, buying a new one will make no sense and I will not get back a cent, at most I will pay extra for disposal. It's not a nice prospect.