Phone noise

Discussion in 'Clarity' started by Flower, Aug 29, 2018.

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  1. Flower

    Flower New Member

    anyone have issues when talking with someone who is on cell phone? They hear noise which makes it difficult to converse with you driving in clarity?
    Honda tech says it's a problem but does not have a fix. I live in a hands-free state.
    I drive a touring.
     
  2. insightman

    insightman Well-Known Member

    ClarityDoc likes this.
  3. KentuckyKen

    KentuckyKen Well-Known Member

    First try rebooting the head unit by holding down the audio power button on upper left until you get the reboot screen. It’s worth a shot. If it persists you’ll have to make it a warranty issue as @insightman linked.
     
  4. descolado

    descolado Member

    Thanks for posting this.

    I consistently get feedback from my wife about the poor call quality and background noise of my BT and for a while assumed it was just my phone. I've done the reboot thing a few times but no improvement in call quality.

    Will take it into the shop and see what my options are with the warranty replacement.
     
  5. loomis2

    loomis2 Well-Known Member

    We had that problem and rebooting the head unit made it go away. It hasn't returned in six months.
     
  6. Dave Ferrell

    Dave Ferrell Member

    Someone already gave you the link to my prior post about this but for additional info the head unit was replaced a month ago and that solved the problem. To prove to the dealer that it was the car not my phone I had to get them to pair my phone to another Clarity then go drive it and place a call. When they saw that it was fine in another car they agreed that it was my cars bluetooth controller that was the issue. Expensive part but it did fix the issue so far.
     
  7. loomis2

    loomis2 Well-Known Member

    I guess technically you could have had them pair your phone to any other car on the lot, not just another Clarity. But whatever gets the end result you need is all that matters. I do find it interesting that we seem to have had the same symptoms but I didn't need anything replaced. I wonder if you really did need a new unit.
     
  8. Dave Ferrell

    Dave Ferrell Member

    I tried the reboot method before going to the replacement route and it didn't solver the problem. Replacing the head unit did the trick so the tech thinks it was a bad Bluetooth controller.
     

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