Ontario owners: how long does it take to receive the government rebate?

Discussion in 'Clarity' started by bigbug, May 24, 2018.

  1. eGolfJunky

    eGolfJunky New Member

    Hi everyone,

    I'm going to setup a meeting with an MPP to discuss this. can you send over the relevant links (i know they were somewhere in the forum). of the ministry deadline dates and their requirements from the dealers? Also who is on twitter... its the best way to get this out in the public.
     
    jstephens likes this.
  2. lordplum

    lordplum New Member

    See the Guide from this link. The guide mentions the ministry approved order list, and the July 16 deadline for dealers to submit. The actual application form makes no mention of the July 16 deadline.

    http://www.forms.ssb.gov.on.ca/mbs/...R&TAB=PROFILE&SRCH=&ENV=WWE&TIT=&NO=023-2096E
     
  3. jstephens

    jstephens New Member

    I can’t recall exactly where we saw it. I will try to find it. I don’t know if there is an official appeal process, I have emailed the MTO email in our denial notice and have not received a reply.
     
  4. jstephens

    jstephens New Member

    Same situation, e-golf from Roseland VW (Burlington), ours was the only e-golf they sold. The only thing we have as proof are emails from our rep that he attempted to confirm our vehicle was eligible (August 27), and never received a reply to repeated inquiries to MTO. I have not received any reply from our MPP, Ombudsman, VW Canada, feels like we are being ignored. I have reached out to Ellen Roseman and CBC as well, not sure if anything will come of it. I will post if I hear anything this week.
     
  5. jstephens

    jstephens New Member

    I am not on Twitter but I posted on the VW Canada Facebook page, no helpful reply to this point.
     
  6. eGolfJunky

    eGolfJunky New Member

    Hi all,

    Ellen Roseman (Business Columnist at Toronto Star) is working on a story. Please send her details of your situation to: eroseman@thestar.ca

    Its been two weeks and all i've gotten from Yorkdale VW is "we're trying to escalate this to a higher level at MTO" and the ministry says "the dealer hasn't provided the information"...
     
    jstephens likes this.
  7. lordplum

    lordplum New Member

    I emailed Ellen Roseman with my details. Thanks for setting it up.
     
    jstephens likes this.
  8. jstephens

    jstephens New Member

    Thank you. I have also emailed her.
     
  9. HT514

    HT514 New Member

    Update for all Yorkdale VW customers: I spoke to our sales rep today, and he informed me that Yorkdale management is NOW saying they definitely sent all the requisite info for “the list” in the timeframe specified by the govt., and to prove it they’ve re-sent all the info, and are waiting to hear back from MTO. Again, no guarantee or timeline given, but their tune has certainly changed since last week. Apparently “sales-level” employees were not made aware of the existence of “the list” but management were, and allegedly acted accordingly. The cynic in me is still not convinced, but this is certainly a more encouraging position than last week. To be continued…
     
    MT831 likes this.
  10. jstephens

    jstephens New Member

    Hi, Ellen Roseman at the Star sent this

    “Thanks, Janet. Can you ask people in your situation if anyone got an answer from a government official? Even if it's a no, I'd like to get it and use it.

    Thanks,
    Ellen

    Www.ellenroseman.com
    Could anyone who has received a yes or no response please send to Ellen.
     
  11. lordplum

    lordplum New Member

    What does she mean by a yes or no? I have the denial email from EHVIP. I emailed them to try to start an appeal, but have not received a response back.
     
  12. jstephens

    jstephens New Member

    Same for me, that’s what I have sent to her. Not sure if anyone has heard more than that so far. We called last week after emailing to also try to start an appeal. MTO said they’d be back to us in a couple of days. That was a week ago and still no response.
     
  13. billypg

    billypg New Member

    I just found this thread. I got the same denial message for my car not being on "the list" back in Feb 28. I also don't remember seeing that list mentioned in the original documentation and I went through it several times to make sure my car would qualify. My dealer is Avenue Nissan in Toronto. I have been dealing with Kesh the salesman and Omar a manager. I was provided a printout of the order from May 2018 which I also attached to my application and sent again when I got the denial. I'm not sure if they did send their inventory by the deadline although the say "yes". But later the manager said that they sent the Ministry the same copy of the order that I already had which is what got me really worried and wondering if they even knew about the list.
     
  14. Albussol

    Albussol New Member

    Billypg, I am in the exact same boat as you with Avenue Nissan. Omar told me the car was submitted on the list. I'm hoping the proof they provide is enough to change their decision. He seemed hopeful but I'm nervous.
     
  15. Rivek_egolfowner

    Rivek_egolfowner New Member

    Emailed Ellen Roseman earlier this evening and she replied back fairly quick. Her story will run on March 26th in the Star. I wish I could say the same of everyone else I've emailed - MPPs, media outlets, VW Canada, OMVIC, Ontario Ombudsman, and on and on - zero replies.
    I'm still anxious but optimistic after reading that BMW EV customers are receiving reversals notices. Hope this nightmare will be resolved for everyone by the end of the month if not sooner.
     
  16. jstephens

    jstephens New Member

    Great re March 26 story. Our MPP just let us know our case is being reviewed and he should know shortly. Our vehicle was not submitted by the deadline as our dealer never received the July 11 communication. I will report back on the outcome. Hoping our arguments appeal to someone’s better nature.
     
  17. billypg

    billypg New Member

    I got this email today!

    As we have received updated information regarding your Electric and Hydrogen Vehicle Incentive Program (EHVIP) claim we have completed a further review of your application. We would like to inform you that we have reinstated your EHVIP application and approved your EHVIP rebate. Your application has now moved to our payment processing team.



    Due to the volume of payments currently being processed, you should expect to receive your payment in the next 20 to 25 business days. To accelerate payment processing, all payments are being issued by cheque and not by Electronic Funds Transfer (EFT). The cheque will be issued to the name listed on the application. Please reach out to us if you have any questions regarding your application
     
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  18. HT514

    HT514 New Member

    Billypg, did you do any legwork on this yourself, ie calling MTO, MPPs etc, or was this a result of your dealership following up and correcting an error? I’ve been taking my dealership (Yorkdale VW) at their word that they’re doing all they can, but so far no news, and they’re not exactly forthcoming with information about exactly WHAT they’re doing on their end.
     
  19. billypg

    billypg New Member

    I replied to the first denial email and they sent me the canned answer about "the list". I contacted my dealer and they said they would submit the paperwork the Ministry requested so I replied back to the ministry telling them that my dealer said that they did in fact submit my car to that list before the deadline. I kept asking my dealer about this and all they said was that they had submitted the required info to the Ministry.

    That's all I did.
     
  20. HT514

    HT514 New Member

    Ok, thanks for that. That’s where I’m at as well, so hopefully I’ll be hearing from the MTO soon!
     

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