Maintenance Minder problem

Discussion in 'Clarity' started by Valente, Sep 9, 2019.

  1. Valente

    Valente Active Member

    Just took my car in for an oil change and tire rotation at 38,000 mi. When I picked up my car, the MM came on with message "Maintenance is due in 3 months" This is the problem...the reminder will not go away. Even the dealership cannot make it go away. Then they claimed this was normal. But I've never had this pop up constantly before. They went into settings and "MAINTENANCE" and tried to delete everything but the reminder will not go away. They said I just need to delete this message every time I start my car. Well - it's there and I can delete it but it still pops up constantly. Has anyone else had this problem? The dealership keeps telling me it's normal on all Claritys! I've had my car for 38,000 mi and almost 2 years. This is NOT NORMAL!
  2. petteyg359

    petteyg359 Active Member Subscriber

    Option 1: Software glitch.
    Option 2: They intentionally did not reset it hoping you'll come to them for non-warranty service more often.
  3. Valente

    Valente Active Member

    I have an extended warranty up to 75,000 mi so it's still under warranty. And it probably is a software glitch! They're looking to see if there's a new update. What a PAIN!
  4. Johnhaydev

    Johnhaydev Active Member Subscriber

    Did you try taking it to a different dealership?
  5. Valente

    Valente Active Member

    That's my next plan if they can't fix it.
  6. petteyg359

    petteyg359 Active Member Subscriber

    Oil changes and tire rotations are usually not covered by warranties.
  7. Groves Cooke

    Groves Cooke Active Member

    True, but he should not have to turn off the servicer due reminder every time he starts his car!
  8. Valente

    Valente Active Member

    Oops. Dealership discovered the cause. Duh. Whoever worked on my car had the wrong setting.
  9. petteyg359

    petteyg359 Active Member Subscriber

    Ignorance beats malice :p
  10. Fast Eddie B

    Fast Eddie B Well-Known Member

    Johnhaydev and 2002 like this.
  11. KentuckyKen

    KentuckyKen Well-Known Member

    You can also try resetting the MM yourself. See page 479 of th US manual.
    Go to the wrench icon
    Press enter
    Press and hold enter button for ~10 s
    This will enter reset mode
    Press up or down buttons to sect a maintenance item to reset or select All Due Items.
    Press enter to reset the selected item
    Cancel to end
    Lather, rinse, and repeat as needed.
    Let us know if this fixes the problem.

    It’s insane that any dealer would tell you that you have to deal with this every single time you start that car and that it’s normal.
  12. ClarityBill

    ClarityBill Active Member

    But the reminder said that maintenance is due in 3 months... Even with reset the maintenance may be due in 3 months. Is there a setting to decide how far out the reminder should show up?

    Mine only shows if maintenance is due in 3 weeks. Can I turn off the reminder that I get for 3 weeks?
  13. LegoZ

    LegoZ Active Member

    I do this all the time! (Attribute stupidity as an act of malice lmao)
  14. KentuckyKen

    KentuckyKen Well-Known Member

    I have never had the MM indicate service in 3 months immediately after I have reset it the offending item. Are you sure the correct item has been reset?
  15. stacey burke

    stacey burke Member

    I would reset the tire rotation ONLY and see if that fixes the problem.
    Try to reset the tire rotation ONLY, I think that will solve the problem.
    maint minder.PNG maint minder.PNG

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