No problem at all @Clarity_Newbie. You are completely right about what standards Honda is supposed to hold their dealer’s to. Unfortunately, dealers and their individual employees are quite fallible (or worse) as many posts have shown. As long as we are living in a fallen world, it’s wildly optimistic that every dealer will be excellent, trustworthy, and honest. Fortunately (or thank God, depending on your religious convictions), my local dealer delivers on all three. If they didn’t, I wouldn’t trust my car to them and would drive 20 miles to another dealer.