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Hondalink registration frustration

Discussion in 'Clarity' started by Tangible, Apr 27, 2018.

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  1. May 20, 2018 #21
    Tangible

    Tangible Active Member

    Mike, I accept your criticism, and offer this mitigation, which I didn't want to go into a postieri: I was undergoing surgery, and only yesterday was recovered enough to take up the cause again. So if you subtract the part where I was unconscious it's only been about three days.

    I did call tech support back, and the person there gave me another phone number where she said they would address my issue. The guy there collected my VIN and other data, and then informed me that I appear to have a plug-in, and his department only works on the fuel cell Clarity. He wished me well, and suggested I reconnect with the original clueless person.

    Late yesterday I filled out a ticket online, using the link provided in another thread here (for people who want to protest the misleading calculation of HV range). My dream is that someone who knows something will read it and get it done. I think the underlying problem is that, understandably, they want to be sure no evildoer can take control of an owner's car. Like many half-baked security measures, this process inconveniences legitimate users and probably creates only a minor obstacle for the hackers.
     

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  2. Jun 24, 2018 #22
    iluvscuba

    iluvscuba Active Member

    Tangible, any update on your Hondalink registration?
     
  3. Jun 24, 2018 #23
    Tangible

    Tangible Active Member

    Thanks for asking, iluvscuba. In the intervening weeks I’ve had many phone calls with tech support. They all end pretty much the same way, with the rep saying the problem has been escalated to the techs, but they’ve had no response. The rep then promises to track it down and get back to me, but never does.

    Whatever my problem is, it’s apparently not widespread, as Honda seems to have no experience dealing with it. Their approach to intractable problems seems to be to keep passing the buck, with no one willing to take responsibility to get it fixed.
     
  4. Jun 24, 2018 #24
    iluvscuba

    iluvscuba Active Member

    My friend just got her touring and I was helping her with the HondaLink app but I got the invalid code error that everyone got. The code is actually accepted and move me to the PIN screen, but when I enter the personal PIN, it kick me back out to the Honda email code screen with the invalid code error. Tried the resend code link, wait for the code message to come and got to the PIN screen and the same happen again. Don't know what else to do other than to call Honda and wait I guess
     
  5. Jun 24, 2018 #25
    Tangible

    Tangible Active Member

    Well, if misery loves company I guess you and I should be happy, ‘scuba. You’re experiencing the exact same symptoms as I am.

    I’ve pretty much given up on Honda tech support. I’ll probably make a service appointment to have the HV mileage service bulletin applied, and at that time I’ll see if the service department can shed any light on this. My confidence in that plan is not high, though.
     

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  6. Jun 24, 2018 #26
    bfd

    bfd Active Member

    I wouldn't hesitate to demand a meeting with the Service Manager.
     
  7. Jun 24, 2018 #27
    L.L.

    L.L. New Member

    CA
    We ran into the same issue with registration on our Clarity last night. I'll be calling Honda support tomorrow to see if they can resolve.
     
  8. Jun 25, 2018 #28
    L.L.

    L.L. New Member

    CA
    Not sure what changed but it started working this afternoon. We were able to successfully register the car with Hondalink.
     
  9. Jun 25, 2018 #29
    insightman

    insightman Well-Known Member Subscriber

    Ann Arbor
    It could be that the sales info from your dealer finally made it into the HondaLink system. It took 2 weeks after we bought our Clarity before we could get HondaLink to recognize us.
     
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  10. Jun 25, 2018 #30
    bfd

    bfd Active Member

    Interesting, because our sales person (who was nice, but knew little about the car) helped us get HondaLink up and running while we were going over the delivery checklist.
     
  11. Jun 26, 2018 #31
    LargeJohn

    LargeJohn New Member

  12. Jun 27, 2018 #32
    funkho

    funkho New Member

    I was on the phone with Honda today, and the rep told me that some dealers are slow in submitting what she called an “RDR”. That might be the secret magic code word you can ask the dealer about to get them to submit whatever they’re supposed to submit to Honda.


    Sent from my iPad using Inside EVs
     
  13. Jun 27, 2018 #33
    kevosuki

    kevosuki New Member

    Don't count on it. My RDR was submitted on day 2 and the "In-App support" verified I'm in their system. They still can't get hondalink to work with my car.
     
  14. Jun 27, 2018 #34
    KentuckyKen

    KentuckyKen Well-Known Member

    Kentucky
    Could the dealer have entered the wrong info into the system so it doesn’t match up?
    Might be worth trying to get the dealer to verify but I guess it won’t help in the case of a typo.
    Hope they keep on it till it works.
     
  15. Jun 28, 2018 #35
    LargeJohn

    LargeJohn New Member

    Same here with the RDR. My first call with In-App Support, I was told the dealer had not submitted the RDR. About a week later, In-App Support verified that they had received RDR.

    I have asked In-App Support to verify information multiple times, and we have verified e-mail and zip code, but still No-Go....
     
  16. Jun 28, 2018 #36
    kent335

    kent335 Member

    I talked with Hondalink today, 6/28/18, and was told their system was down last week and came back up on 6/27/18. I was able to set up my vehicle with the Hondalink App today.
     
  17. Jun 28, 2018 #37
    LargeJohn

    LargeJohn New Member

    This is probably a dumb question, but......

    I realized today that there are (3) different Hondalink APPS for Android: Hondalink, Hondalink EV, and Hondalink Aha.

    I have been using and attempting to connect with option #1 (Hondalink). Is this correct?
     
  18. Jun 28, 2018 #38
    Steven B

    Steven B Active Member

    Yes, the 'Hondalink' one is the one being maintained. I think the Hondalink EV died with the FitEV and old Accord Plugin. Hondalink Aha I believe is the one that gives you more functionality ($) if you have certain other models of Hondas but it too may be mothballed.
     
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  19. Jun 28, 2018 #39
    Atul Thakkar

    Atul Thakkar Active Member

    Toronto
    I can not register my car , nor my Honda link is working. When I called they indicated that it will take week to update the system. they input wrong phone number in Honda System.
     
  20. Jun 29, 2018 #40
    Chris Messer

    Chris Messer Member

    Hmmm, I get a message that my email cannot be validated. This is a great app folks, works for nobody!
     
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