HondaLink App Update

Nope, I checked that and it already has Notifications toggled to Allowed (I don't have a "show notifications" setting). And under Settings/Notifications I already have HondaLink turned on.

 

Same for me - already turned "on" in both locations and still no notification when charging is complete with new version of HondaLink app. But, I did toggle these settings this time and will let everybody know if that makes any difference.

 

Sorry; can't resist: Fix by switching to Apple.

Seriously, I've been away from the forum for a while and when I read this thread I made a mental note to watch for the notification of charge ending, which I just received. I'm not positive that everyone who is reporting the problem is running the Android version, but it is working normally for me in the Apple world.

 

No issues with Samsung Galaxy Note 9

Sent from my SM-N960U using Inside EVs mobile app

 

I'm not getting notifications on Galaxy S10+.

 

Have you checked app permissions?

Sent from my SM-N960U using Inside EVs mobile app

 

Yep. Checked them and they look just like your screen shot.

 

Just received a new Terms & Conditions notice when opening my degraded app. Took at least 20 minutes to read through the whole thing mainly because the font size was excessive in the app interface. Anyone notice any changes in the text that might indicate future degradation in what Honda provides via Hondalink? Likely was there before, but the line about the Hondalink service not being a contractual requirement agreed upon at the purchase of the vehicle but rather a bonus feature that Honda might discontinue in the future seemed enlightening. There also seemed to be language in there that Honda might outsource or open up management of the service to a provider of your choosing, like Honda would authorize companies A, B and C to provide the service and you could choose to enter into a contract with one of those (but maybe I read that wrong). I can't find these T&Cs on the interweb to further parse.

I also noticed the usual language about manipulation of the app that has been what has limited me from partaking in the doctored APK file that allows an older version to continue running on Android 5.1.

 

My mistake. The notifications must have been coming when I had "Do Not Disturb" activated or the phone was burried in my handbag where I couldn't hear it. This evening it was clear as a bell.

 

As suggested I contacted Honda support through the support link in the app. An auto generated email was received on April 6.

On April 25 I received a phone message to call them back reference the case number. The 800 number I called went directly to the guy who had called me earlier. I left him a message and he called back within a couple hours. He stated they saw some "strange errors" with my account and asked for a little extra information and my login credentials (security risk much??).

On April 30 he again left a message stating he was logged into my account on an Android device and could see everything on his app. If I could not, call them back. I logged in and all was fixed.

Took a long time, but in the end fixed without much effort on my part.

 

Glad for you that they finally figured out your issues. Yes, kind of scary that they have to have your user ID and password to "see" your app information. Between Google, Amazon, Facebook, etc. and now Honda's third party companies we have increased our potential to get hacked and little to no privacy anymore.

Sent from my SM-G955U using Inside EVs mobile app

 

update: got a "charging stopped" notification once (out of many times) since the app updated, so sporadic for me as well. (galaxy s7)

 

Honda reads this forum?

Hey Honda, how about answering some of our questions?

 

I am sorry for causing the problem to the forum. I will delete all my post regarding to Hondalink app.

Edit:
To admin of this forum: since I can not edit/delete my old post regarding to Hondalink app, please delete them. Thank you.

 

Thank you